Refund Policy
Last Updated: February 2025
At Quivorati, we want our financial analysis services to deliver real value for your business decisions. This policy explains when and how refunds are available for our consulting services and educational programs.
Refund Eligibility
We offer refunds under specific circumstances. Understanding these criteria helps set clear expectations for both parties.
Eligible Services
- Financial analysis consulting sessions booked but not yet conducted
- Educational program enrollment within the first 14 days
- Business decision support packages with documented service failures
- Workshop registrations cancelled at least 48 hours before start date
Non-Eligible Services
- Completed consulting sessions where advice was delivered
- Custom reports that have been generated and delivered
- Services used for more than 30 days
- Workshop cancellations made less than 48 hours before event
Important Note
Refund eligibility depends on the specific service type and timing of your request. Each case is reviewed individually to ensure fair treatment.
Refund Process & Timeline
Our refund process is designed to be straightforward while ensuring proper verification of requests.
Submit Request
Contact our support team with your refund request and service details. Include your booking reference number.
Review Period
We review your request within 3-5 business days. This includes verification of eligibility criteria.
Decision Notification
You'll receive email notification of our decision with explanation of next steps.
Processing
Approved refunds are processed within 5-10 business days back to your original payment method.
Refund Scenarios & Amounts
Different situations qualify for different refund amounts. This table shows common scenarios and corresponding refund percentages.
| Service Type | Timing | Refund Amount | Processing Time |
|---|---|---|---|
| Educational Program | Within 14 days, less than 25% completed | 100% | 5-7 business days |
| Educational Program | Within 30 days, 25-50% completed | 50% | 7-10 business days |
| Consulting Session | Cancelled 48+ hours before | 100% | 3-5 business days |
| Consulting Session | Cancelled 24-48 hours before | 50% | 5-7 business days |
| Workshop Registration | Cancelled 48+ hours before | 100% | 5-7 business days |
| Custom Analysis | Before work begins | 100% | 7-10 business days |
Special Circumstances
We understand that unexpected situations arise. Medical emergencies, family crises, or other extraordinary circumstances may qualify for exceptions to our standard policy. These cases are reviewed individually by our management team.
Payment Method Considerations
Refunds are processed back to your original payment method whenever possible. Here's what to expect based on how you paid.
Credit Card Refunds
- Processed within 5-7 business days
- May appear as pending for 1-2 additional days
- Statement will show refund from Quivorati Financial Services
- Partial refunds reflect the eligible amount only
Bank Transfer Refunds
- Require verification of account details
- Processing time: 7-10 business days
- International transfers may take longer
- Bank fees may apply for international refunds
PayPal Refunds
- Fastest processing: 3-5 business days
- Appear directly in your PayPal account
- Email notification sent when processed
- No additional fees for standard refunds
Questions About Refunds?
Our support team is here to help with any questions about our refund policy or to assist with your refund request.
Email Support
support@quivorati.com
Response within 24 hours
Phone Support
+61 741 301 900
Mon-Fri 9AM-5PM AEST
Office Address
Da Costa Arcade, Suite 4
Canberra College Woden Campus
40 Launceston St, Phillip ACT 2606
When contacting us about a refund, please have your booking reference number and payment details ready. This helps us process your request more quickly.